Troubleshooting

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If you are having problems with Karaoke DVD Burner please email support@powerkaraoke.com and we will be happy to help you. To help us find the problem please attach the log file that Karaoke DVD Burner creates. It is kardvdlog.txt file located in %APPDATA%/Doblon/Karaoke DVD Burner folder (you may press Ctlr+SHIFT+C key combination in Karaoke DVD Burner to open this folder).

 

I see no video nor lyrics in the songs I have read from CD+G disc

 

Your drive probably does not support CD+G. This is the hardware limitation -- please try using different drive.

 

I see dots and missing letters in my karaoke songs

 

Please try to lower reading speed in Add CD+G Disc Track dialog box. Reading at high speed may introduce errors.

 


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